Senior Credit Risk Analyst (Collections)

Job Title: Senior Credit Risk Analyst (Collections)
Contract Type: Permanent
Location: Petersfield, Hampshire
Salary: Negotiable
Reference: JN -042021-2554101_1617718734
Contact Name: Thomas Tully
Contact Email:
Job Published: April 06, 2021 15:19

Job Description

The Senior Credit Risk Analyst, Collections will play a leading role in developing, monitoring and optimising collections strategies through their own analytics and modelling.

Client Details

Our client is relatively newly established within there chosen field but has exploded within their market and despite a very difficult market have seen real growth.


  • Co-lead the design and development of collections strategies with the input from Operational colleagues
  • Develop collections strategy performance monitoring MI
  • Monitor the impact of changes to collections strategies upon the quality of customers, customers segments and propensity to repay
  • Work on proposals to Champion/Challenge different collections contact strategies to target the optimal balance between cost and benefit, and internal return on investment.
  • Produce effective analysis of key trends in arrears performance, with material variances identified and reported, and escalation to senior management and Credit Committee where appropriate.
  • Make recommendations to remediate negative movements in arrears performance, working with Customer Service to turn these into actionable strategies
  • Work proactively with external and internal operations teams (including outsourced arrangements) to build effective collections strategies (voice and non-voice) to improve customer and business outcomes
  • Present proposals and obtain approval to collections initiatives to EXCO and other senior audiences
  • Produce cost-benefit analysis on collections proposals seeking input from the finance team, factoring in aspects such as impairment
  • Provide clear insight on collections operational trends and challenges, feeding back to a non-technical audience in a consumable manner
  • Produce impact analysis of proposals on operational capacity and business performance across different customer segments and types


Previous demonstrable experience designing and deploying Collections Strategies. Strong analytical experience of data mining tools managing large volumes of data

Job Offer

An opportunity to join a growing business as well as a highly competitive package.