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Senior Billing & Collections Manager

Job Title: Senior Billing & Collections Manager
Contract Type: Permanent
Location: Sheffield, South Yorkshire
Industry:
Salary: £90000.00 - £110000.00 per annum + free parking, flexible working
Start Date: ASAP
Reference: 3728257_1575382925
Contact Name: Arthur Blyth
Contact Email: daxtra.ukit@hays.com
Job Published: December 03, 2019 14:22

Job Description

Senior Billings & Collections Manager vacancy - Sheffield - c.£100,000 + package


Your new company
Your new company is a significant player in the Legal sector with a key office based in Sheffield, South Yorkshire.
With offices across the globe, this organisation are leaders in the market in a specialist area of the Legal sector, and are seeking to add to a significant senior leadership position within the organisation.

Your new role
You will hold the position of Senior Billings & Collections Manager, a key strategic role within the organisation, managing the EMEA billings & collections team whilst reporting directly to the Finance Director. With a team of c.35 members, including 3-4 direct reports, you will hold responsibility for both the strategic and tactical operation of the group, including:

  • Invoice creation and delivery
  • Ensuring client SLA's are met
  • Maintaining accuracy across the entire process
  • Ensuring collection of amounts due in line with the Firm's agreed payment terms


In conjunction with the management team, you will lead a streamlined process through operational activity review and ensuring optimal performance.
Alongside your responsibility for regional management of Billings & Collections, you will be a key integrator with internal and external stakeholders, providing subject matter expertise for RFP's and client reviews.

Other key responsibilities include:

  • Oversee and monitor the effectiveness of client billing, WIP management, collection and initiate improvements to enhance the quality of service.
  • Review unbilled disbursements account balances on a monthly basis and investigate any significant movements.
  • Review monthly bad debt provision and agree next steps in advance of ledger close to ensure it is appropriate.
  • Client focus & relationship management
  • Develop and maintain relationships with senior finance contacts at these key clients to ensure prompt and efficient processing of bills and collection of cash.
  • Develop close relationships with client services teams across the network.


What you'll need to succeed

The ideal candidate for this role will also have the following qualifications and experience:

  • Monitoring and driving enhancements to operational performance.
  • Working closely with internal staff to support customer requirements.
  • Ability to focus on customer satisfaction.
  • Managing billing issues from start to resolution.
  • Management of collections processes and resolution of past due invoices and issues.
  • Responding to billing questions and assist with historical data analysis.
  • Analysing billing KPI's; including team performance, operational SLA's, collection and bad debt management, cancellation trends, daily and monthly billing.
  • Must be a team player with project management experience and ability to manage multiple projects.
  • Strong knowledge of billing systems and management of invoicing cycles.
  • Must be able to recognise problems that impact ability to run monthly billing processes, identify the problems and work towards resolution.
  • Must be able to listen to customer questions, provide appropriate response and follow up on action items.
  • Ability to work independently in a fast-paced environment and excellent attention to detail.
  • Ability to prioritise and complete assignments and tasks in a timely manner.
  • Must have tolerance for dealing with upset or frustrated individuals.
  • Driving continual automation and measurement against critical metrics for our billing processes.
  • Bachelor's degree.



What you'll get in return
You will earn a salary of c.£100,000 depending on experience as a key member of the leadership team within the organisation. Alongside this, this position benefits from:

  • Modern, luxury offices, including a recent renovation
  • 25 days + 8 days bank holiday
  • A strong, collaborative working culture
  • Free on site parking
  • Monthly team building activities and rewards including office drinks, treats etc.
  • Leading employee wellbeing programme
  • Option to work from home one day per week


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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