Finance Partner (Customer Relations)

Job Title: Finance Partner (Customer Relations)
Contract Type: Permanent
Location: Bracknell, Berkshire
Salary: £45000 - £50000 per annum
Reference: 14027458/001_1561630073
Contact Name: Freddie Boath
Contact Email:
Job Published: June 27, 2019 11:07

Job Description

As Finance Partner (Customer Relations) you will play a crucial part in helping us make the best use of our financial resources. You will work with the customer relations directorate to provide effective financial planning, reporting and analysis to support our decision making.

Client Details

My client is a vibrant, confident and independent award winning housing association with ambitious plans, backed by strong finances and excellent colleagues. Established in 2008 as a stock transfer association, they have added 800 homes to their property portfolio, and are continuing to significantly invest in and improve, their homes and services to customers.

They have around 220 employees providing services to 7,500 homes.


The key responsibilities for the Finance Partner (Customer Relations) will be:

  • You will supervise rent and service charge accounting
  • You will supervise and perform rent account reconciliations and other controls in Northgate
  • You will manage interfaces between Northgate and other systems
  • You will support the customer relations team in financial planning/budgeting/ forecasting
  • You will support the customer relations team in monitoring and managing in-year income and spend including causal analysis and actions to be taken
  • You will supervise and prepare balance sheet reconciliations including prepayments/accruals for customer relations income & cost centres
  • You will provide reporting services from Northgate to meet internal analysis and external reporting requirements
  • You will liaise with key external groups e.g. Housing Welfare Reform Group and Northgate User Group
  • You will supervise the reconciliation of payments received
  • You will prepare allocated elements of the annual report and financial accounts
  • You will support the design and implementation of strategic improvement projects across the organisation
  • You will ensure the organisation's financial regulations are complied with
  • You will undertake such other work as determined by the organisation as being compatible with the responsibility levels of the post. This will include ad-hoc support for other colleagues within the finance and procurement team.


Skills and Experiences:

  • Experience of preparing financial plans, reports and analysis
  • Experience of leading teams
  • Experience of working at all levels across organisations
  • Experience of working in social housing or businesses with one of more similarities (e.g. physical asset-based, property development, property maintenance, regulated, charitable etc)
  • Excellent verbal, written and numerical communication skills
  • Strong digital skills, including experience of specialist finance systems and MS Office
  • High levels of attention to detail
  • Excellent problem-solving skills
  • Approachable, friendly and with a commitment to delivering a high-quality experience for customers and colleagues
  • Flexible and willing to adapt to change

Job Offer

We provide a wide range of benefits that help us to invest in colleagues and their aspirations, to support them to work in the way they want and that makes sure we recognise, reward and look after our everyone. We are also constantly reviewing this and looking at ways to improve our offer.

Investing in you

  • A strong established pension scheme with employer contributions up to 12%
  • Support to gain new skills to be at your best
  • Investment in qualifications that will help you to develop in your role
  • Payment of professional fees and subscriptions
  • Uniforms, tools and vehicles for accredited people in trades and supportive housing areas

Supporting you

  • Digital devices to help you work where you need to, because we know work and life extends beyond the office
  • Free office parking
  • Paid volunteering opportunities

Recognising you

  • A competitive market salary
  • Recognition awards

Looking after you

  • A generous leave entitlement
  • A rewarding buy and sell leave scheme
  • A comprehensive employee assistance programme to provide confidential advice when you need it
  • Flu jab vouchers
  • Eye care and spectacle vouchers
  • Access to various health and wellbeing activities
  • Discounted gym membership option
  • Health cash back plan option