Centre of Excellence Consultant
|Job Title:||Centre of Excellence Consultant|
|Contact Name:||Lyndsey Pitt|
|Job Published:||July 06, 2020 12:08|
Please note that we are accepting applications for this role from anywhere in the UK or ROI
Inflo, a cloud-native data analytics and client collaboration platform, is transforming the audit and accounting profession by making innovative technologies available to all. Our teams in the UK, US and Australia support the adoption and use of our technology by accounting firms to enhance the value of the work they deliver, advancing their client relationships and team satisfaction.
In the four years since founding, we have established Inflo as an innovative and impactful tech business. Operating in a segment of the accounting technology market with few competitors, we have secured a global customer base including high-profile accounting firms such as Grant Thornton.
We are passionate about the accounting profession we serve and focus on driving long-term success both in our business and those we work with. We have formed several key strategic partners. These include in the USA with Thomson Reuters and internationally with accounting networks such as Baker Tilly, Moore and HLB.
We also recently formed two partnerships with the ICAEW, which will mean our technology will be part of the examination process for future accountants in England and Wales, and we will also work closely together to support their members.
We have won multiple awards, including International Accounting Bulletin’s Accountancy Software of the Year twice.
We strike a positive balance between the scale-up mindset, working quickly and collaboratively without the restriction of corporate hierarchy, but with the stability, resources and professionalism of a more mature, global organisation.
We are looking for more superstars to join our team. Our Centre of Excellence and Customer Success teams are former auditors and accountants who deliver best-in-class, strategic support to our customers to help them transform their services through technology. If you are passionate about how technology can better the profession and are interested in applying your skills and experience in new ways to make an impact then you’ve come to the right place.
Inflo is seeking a passionate accountant who wants to make a difference to our profession.
The COE Consultant will play a key role in the overall maintenance and delivery of the technical and educational offerings that complement the adoption and application of the Inflo product. They will ensure that internal teams are sufficiently able to manage customer conversations and provide support on more technical matters where required. Externally, they will help to position Inflo as the product of choice in the market, demonstrating our expertise and understanding of auditing standards and audit methodology best practice.
- ACA/CA/ACCA qualified
- Ideally 4+ years of experience in Audit, Learning & Development or Audit Methodology teams, including client-facing portfolio management
- Experience in working with complex, multi-divisional, multi-geographical customers/clients/teams
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Strong leadership skills and impressive executive presence
- Exceptional communication skills, with an ability to adapt for technical and non-technical audiences
- Highly organised, collaborative and detail oriented
- Results-driven mentality, with a bias for speed and action
Reporting to the Director of COE, you will:
- Act as the subject matter expert to the Commercial Team to position Inflo’s product & solutions to prospective customers
- Provide input to external collateral and content for the Marketing Team that positions Inflo as a product of choice with customers
- Manage and deliver other ad hoc requests for speaking or consulting services by partners, external contacts or customers relating to audit methodology transformation and auditing standards
- Develop and deliver Inflo specific user training as part of customer onboarding and ongoing user guidance with Customer Team
- Develop and deliver public one-to-many webinars to support Inflo users and potential users who fall outside of Customer/Commercial management
- Develop and deliver regular internal updates and briefings to the Customer and Commercial Team
- Develop user guides to support navigation & practical application of Inflo’s product for customers to enhance their audit processes
- Develop articles and submissions to support the use of Inflo in response to professional commentary and call for submissions, demonstrating our expertise at the intersection of technology and audit methodology
- Manage the resolution of technical/use case support tickets, to ensure customers are receiving adequate support and training
- Identify and provide input to product roadmap with the Customer Support Manager and Development Team
- Maintain compliance of product with auditing standards, and any jurisdictional applications, along with audit methodology best practice in how the UI is designed and developed.
As a member of the Inflo family, you’ll also enjoy some special benefits including the following to name a few:
- A competitive salary within a rapidly growing technology company
- Continued professional development
- The opportunity to work with our teams around the globe
- 25 days holiday with an additional 0.5 days for every year of service
- Flexible working environment. And when we say flexible, we mean flexible! We measure results, not the amount of time you spend behind your desk.
- Opportunity to work from home
- Casual dress code
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