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Global Payroll - Senior Associate

Employer
PwC
Location
London, United Kingdom
Salary
Competitive
Closing date
25 Apr 2024

View more

Sector
Accounting - practice
Salary band
Competitive
Contract type
Permanent
Hours
Full Time
Where will they be working?
Hybrid - mostly office

Job Details

Who are we looking for?

Experienced, highly motivated professionals with strong analytic and organisational skills. The role is client facing and requires strong written and verbal communication skills, and the drive and passion to provide a high level of service.

The ideal candidate will have a proactive, curious and innovative mindset who can help to grow and develop this fast expanding part of the business.

About the role

The role will involve dealing with a variety of clients and their queries around global processing of payroll. Working with the team to manage global mailboxes, dealing with a range of queries from our clients that are often urgent, so ability to work under pressure is a must. Liaising with our global network and technology team to ensure global payrolls are processed accurately and our technology is enhanced appropriately. Support the implementation of our global technology. Leading client meetings on a regular basis to run through their global payroll KPIs, enhancement requests to our technology, managing project plans and business requirements and dealing with any queries they may have.

Successful applicants will be responsible for their own client portfolio and managing the day to day activities of their client's global payroll processes.

Reporting into the payroll manager duties will include:
  • Ensure day to day and ad hoc queries in our global payroll mailboxes are responded to in a timely and appropriate manner
  • Delivering solutions to issues raised by our network and clients, taking full ownership and liaising with your peers including the Technology team to ensure resolution of the issue.
  • Preparation and initial review of deliverables, where required.
  • Work with the PwC global network to ensure timely delivery of all information required to support set up and operation of multi-territory services, flagging any issues to the Operations lead.
  • Lead relationship and calls with clients to review performance of the contract, update on delivery of service, progress of any out of scope services and agree processes to onboard new locations and changes to existing payrolls.
  • Lead smaller client implementations with minimal Manager involvement
  • Participate in new payroll opportunities and RFPs.
  • Become proficient in the use of the Global Payroll Platform (GPP) including new entity set up
  • Lead training and provide demos to clients/the network on use of GPP
  • Manage and train junior team members
  • Liaison with our GPP Team based in Mauritius including; weekly calls to feedback on issues encountered, working together to develop solutions for our clients and future enhancements to GPP


Other duties/expectations
  • Be a key member of the team to ensuring all deadlines are met within the agreed SLAs
  • A proactive approach, open to change and developing new ways of working
  • Build and maintain relationships with clients and our global network
  • Timely, efficient communication should be a priority
  • Involvement in BD projects and proposals
  • Ensure best practice is at the forefront and excellent client satisfaction is achieved
  • Providing support to peers and management


Essential skills and experience
  • Payroll experience within a payroll function (with CIPP or foreign equivalent qualification)
  • Experience of working with or in an international payroll environment
  • Strong project management skills
  • Experience of working in a client facing environment
  • Strong Google Suite skills
  • Confident leading client calls and being the face of the PwC global payroll team
  • Experience leading and managing multiple client portfolios
  • Fluent verbal and written Spanish highly desirable


Aptitudes/attributes
  • Excellent written and verbal communication
  • Able to manage time and work under pressure to tight deadlines
  • Able to manage the demands of numerous tasks
  • Able to work on own initiative and within a team environment
  • Self-motivated and able to motivate others
  • Diplomatic when faced with issues
  • Attention to detail

Company

Our values define how we do things. And our purpose is why we exist - now more than ever - to build trust in society and solve important problems for our clients and our communities. In a world we no longer recognise, we need to rely on the strength and agility of our people to help us to navigate these uncertain times.

We're committed to ensuring that care and our people's wellbeing remains central to our culture. While we may not know what’s ahead, we can do all we can to help shape the future. As we continue to navigate this unprecedented time, it’s important that we support our people, to help them take care of themselves and to ensure the right support is available when it’s needed.

For now, we ask you to join our talent network and stay in touch with what’s happening in real time, including new possibilities as they arise. Visit our website for more information on how we’re responding to this pandemic and what changes we’re making to our recruitment process. 

Stay safe and stay connected in this rapidly changing world.

PwC

Opportunities are at the heart of a career with us.   Opportunities for you to sharpen your skills, collaborate with experts, build lasting relationships and make an impact in a place where people, quality and value mean everything.

Our offer to you...

·         Be part of the world’s leading professional services network and enjoy the benefits that come with that.

·         Meet and collaborate with highly talented people from diverse backgrounds, developing new ways of thinking, creating value for you, for PwC and for our clients.

·         Work in a challenging and stimulating environment where you’ll be inspired to reach your full potential.

·         Identify and develop your skills, build on your existing strengths and discover new ones you didn’t know you had. Watch your expertise and influence grow with us.

 

The PwC deal

No matter which area of the business you choose to join, all offer the same deal.  The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life.  All whilst making an impact in a place where people, quality, and value, mean everything.  Your hard work will be rewarded with a competitive salary and a personally tailored benefits package.

 

What you need to bring to us

Your intellect, willingness to learn, ability to build relationships, put yourself in others’ shoes, while always making a positive impact with our clients and each other.

The skills, insights and connections you develop at PwC are career defining wherever your career may take you. It’s the opportunity of a lifetime. Take it.

 

 

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