Head of Finance

My client is a leading outsourced services business.

They provide flexible, responsive, and high-quality support to established insurers and start-ups. Primary responsibility is to maintain, manage and promote the delivery of Client Finance Services to an agreed operational and contractual framework.

Client Finance Services has a turnover of £1.2m and is supported by a team of 18, of which 5 are direct report. ­­­­­­­­­­­­­­

Key Responsibilities

• Manage the Client Finance Managers to deliver quality standards and service level targets.
• Ownership of the Financial Appraisal process to ensure the correct level of resource is applied to renewals, new contracts. Monitor the profitability of existing contracts.
• Ensure that contractual terms and SLAs granted are unambiguous, manageable, and measurable, working with our legal experts and our clients.
• Ensure resource plans are aligned to the existing business and future sales pipeline.
• Manage the onboarding of new clients.
• Develop a culture of continuous improvements focused on enhancing the end-to-end customer experience.
• Coach and develop the Client Finance Managers, ensuring that appropriate training and development plans are in place.
• Review reports sent to clients and minutes of service meetings.
• Input to annual Business Plans.
• Develop and manage effective relationships with key clients and suppliers.

Job Related Experience, Qualifications and Skills

• Minimum 5 years' experience providing direction for Operational Finance teams and a working understanding of the Lloyd's of London Financial Reporting Requirements
• Proven background in managing teams
• Qualified Accountant (ACA/ACCA/ACMA).
• Excellent MS Excel / Word / Outlook Skills.
• Ability to prioritise and plan to meet deadlines, even when they conflict.
• Appropriate balance of operational skills and technical expertise.
• Persuasive communication and negotiation skills.
• A general understanding of commercial contracts.
• An understanding of the clients' aspirations and future growth plans.

This is a fantastic opportunity to work for a progressive and forward-thinking organisation, you will receive a competitive package and development opportunities.


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