Global Compliance Services Manager

Tax

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

A career in our Global Compliance Services (GCS) business (within Tax services) will provide you with the opportunity to help our clients meet and manage their tax obligations across a unique but ever changing and increasingly important tax and accounting environment.  This role gives you the opportunity to gain a wider and better understanding of PwC as the top professional services firm and develop your global skills working with multi-disciplined teams in countries across the globe.

The GCS team leads multi-country, multi-service engagements working with clients across the spectrum of markets and industries. The team leads large complex pursuits, manages contracting and transition programmes and oversees the delivery of services by our international and multi-disciplinary teams.

The role

We are looking for a Manager to join our busy and diverse team which currently includes individuals based in London, Birmingham, Scotland and Poland (Katowice). The role will be based in our Birmingham or London office, with the expectation of some travel to London if based in Birmingham.  This role will give you the opportunity to work across a range of targets and clients to help you develop further and progress within this key market for PwC. The market for GCS services has never been so strong so this is an excellent time to join PwC. You’ll work as part of a UK and global team with extensive compliance and consulting experience, helping our clients solve their complex global compliance and business issues from strategy to execution.

Responsibilities

Business development and pursuit support

• Working with senior members of the GCS team and Lead Tax Partners, you will be expected to bring experience and support on a range of market opportunities primarily in response to client RFPs.  The role includes managing pricing, developing client specific propositions and delivery models and regular client interactions including formal presentations. 

• The role also includes supporting clients as they develop their requirements for GCS services including RFP and scope drafting, and helping them with their internal business case for outsourcing.

• Contributing to pursuit of a selection of mid-tier targets/pipeline

Engagement Management

• Proactively assist in the management of a portfolio of clients, supporting the development of the junior team with coaching, while reporting to senior stakeholders;

• Manage day to day delivery of large global projects and teams, assessing engagement risks throughout and reviewing / challenging the output produced by the various global teams to drive efficiency and add value;

• Develop and build strong relationships with stakeholders throughout client organisations including regular and effective governance and communications

• Managing the governance of contracts including monitoring of KPIs and SLAs thereby ensuring quality of outputs and client service.

• Manage any changes to scope and fees including leading client and PwC negotiations. 

• Identify opportunities for PwC including additional compliance and/or advisory services.

• Work as part of a team to meet and exceed the expectations of our clients and our own quality criteria, coach, and supervise team members;

• Detailed scoping and process assessments.

• Review and suggest improvements to compliance and reporting processes considering data collection/manipulation, delivery approach and controls.

Essential skills and experience

• Degree level qualification or equivalent

• Background and experience in corporate tax, indirect tax or accountancy and a clear commercial acumen

• Excellent written and verbal skills with a developed communication style.

• Strong technology skills and willingness to embrace and apply developing technologies

• Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor budgets. 

• Strong client management skills including working with international clients across multiple territories

• Ability to coach more junior team members and add value to the team

• Strong presentation skills and experience in developing and delivering major proposals to clients and targets

Not the role for you?
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