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ServiceNow Implementation Consultant

London (Greater)
Closing date
2 Feb 2023

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Salary band
Contract type
Full Time
Where will they be working
Hybrid - mostly office

Job Details

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.

About PwC

We are one of the world’s leading professional services organisations, with the PwC network operating across over 158 countries. Our purpose is to build trust in society and solve important problems and so we help our clients, some of the most successful listed organisations, private businesses, and dynamic entrepreneurs, to measure, protect, and enhance the things that matter most to them.

About Risk

In a world that's constantly changing, organisations must understand and navigate the risks they face in order to thrive. We bring the expertise, technology and global network to enable our clients to make decisions that make the difference, with confidence.

Within our Risk Assurance business, we help build resilient organisations, enabling them to create trust, unlock value, embrace new technologies and navigate risk with confidence but also to succeed in an increasingly unpredictable environment. But resilience in an organisation is not just about standing strong, it’s about understanding how evolving risks might impact your industry and your organisation so you can respond quickly and emerge stronger. From the boardroom to back office, we work to protect and strengthen every aspect of business; from people to performance, systems to strategy. Through our invaluable insights and independent assurance we help discover and unlock real value.

As a business, we provide these risk related services within our wider Assurance practice, and on 1 July 2020, we established this new Line of Service, TD&A, to better use the scale and breadth of our practice including many of the firm’s experts in areas such as regulation, cyber security, listings, actuarial, accounting, controls and internal audit.

About Technology Data & Analytics, part of Risk Assurance

A career in our Tech Ops team, within the broader Technology, Data, and Analytics services team, will provide you with the opportunity to help organisations navigate the increasingly complex landscape of technology spend and strategic sourcing, to enable clients to increase the value derived from their technology investments. 

The shift to Cloud is resulting in hybrid IT environments where our clients are faced with trying to reduce technology debt and control the cost of ownership of existing legacy infrastructure. Simultaneously they are investing in and seeking to drive increased value from their technology states, whilst trying to generate real business and management insights around how technology enables business services and outcomes.

Driving value from technology investment, whilst controlling costs, means achieving transparency of spend through consistent tracking and reporting of underlying technology costs by product area, maximising the ability to effectively manage variable costs, and equipping product owners (in addition to Finance, Procurement and Technology) with the information to influence such costs wherever feasible.

Our team helps clients navigate these complexities through a combination of driving greater transparency over spend, identifying opportunities to increase the value of investments, and implementing the required reporting, governance, and controls to more effectively aggregate demand, helping technology to drive and demonstrate value across the organisation. A key indicator of a successful Tech TCO and cost optimisation programme is the freeing up of working capital, or realisation of business synergies, to further enable key business activities.

The role

We are seeking experienced Service Management professionals to join a fast-growing team focused on this rapidly growing market. Your focus will be on supporting clients establish service management processes that support both Cloud and OnPremise technology landscapes, and effectively manage risk through strong processes and supporting governance and controls.   

The essentials

  • Experience in a consulting/advisory type role, with the ability to provide thought leadership to clients;
  • Support the planning, mobilisation, and delivery of complex ITSM projects and programmes;
  • Manage matrixed teams made up of people from PwC, our clients and other third parties;
  • Be comfortable with identifying, prioritising, and delivering ITSM projects;
  • Own and ensure quality in the end-to-end project lifecycle from ideation through to benefits realisation;
  • Working knowledge of ITSM tooling, with Servicenow preferred;
  • Strong presenting/report writing skills leveraging programmes such as Google Slides, and Powerpoint;
  • Effectively engage and communicate with senior stakeholders including C-level executives;
  • Support the production of industry thought leadership in this domain; and
  • Support and lead on Request For Proposals/ITT responses as part of generating new business.

This role will give the right candidate senior exposure at PwC and will present excellent opportunities for progression.

Preferred Skills

Technical Skills

  • Working knowledge of Servicenow
  • ITIL certification
  • Working knowledge of configuration management and CMDB solutions/architecture
  • Demonstrable technology background

Project Management

  • Strong stakeholder management skills
  • Ability to lead and motivate teams (PwC and Client)
  • Ability to lead project teams in planning, mobilisation, and delivery.

Commercial Skills

  • Experience in scoping and estimating ITSM related packages of work/projects
  • Experience in managing budgets as part of project delivery
  • Understanding of ITSM tooling license models/cost of ownership.


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.  Click here to find out more about everyday inclusion at PwC and how we support our people.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’, and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Risk is all around us and in our complex world, is changing all the time. Our teams bring people from diverse backgrounds together, using their skills and cutting-edge technology, to help solve complex problems. We are pioneers in a world of changing risk and our market leading services build resilient organisations. Join us and together, we can support our clients to rethink risk.

Not the role for you?
Did you know PwC offers flexible career arrangements and contract work? Learn more.

The skills we look for
The PwC Professional is our global framework for defining and encouraging leadership at all levels. Learn more.

The Deal
‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. Learn more.

Our commitment to you
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.

Application support
If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.


Our values define how we do things. And our purpose is why we exist - now more than ever - to build trust in society and solve important problems for our clients and our communities. In a world we no longer recognise, we need to rely on the strength and agility of our people to help us to navigate these uncertain times.

We're committed to ensuring that care and our people's wellbeing remains central to our culture. While we may not know what’s ahead, we can do all we can to help shape the future. As we continue to navigate this unprecedented time, it’s important that we support our people, to help them take care of themselves and to ensure the right support is available when it’s needed.

For now, we ask you to join our talent network and stay in touch with what’s happening in real time, including new possibilities as they arise. Visit our website for more information on how we’re responding to this pandemic and what changes we’re making to our recruitment process. 

Stay safe and stay connected in this rapidly changing world.


Opportunities are at the heart of a career with us.   Opportunities for you to sharpen your skills, collaborate with experts, build lasting relationships and make an impact in a place where people, quality and value mean everything.

Our offer to you...

·         Be part of the world’s leading professional services network and enjoy the benefits that come with that.

·         Meet and collaborate with highly talented people from diverse backgrounds, developing new ways of thinking, creating value for you, for PwC and for our clients.

·         Work in a challenging and stimulating environment where you’ll be inspired to reach your full potential.

·         Identify and develop your skills, build on your existing strengths and discover new ones you didn’t know you had. Watch your expertise and influence grow with us.


The PwC deal

No matter which area of the business you choose to join, all offer the same deal.  The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life.  All whilst making an impact in a place where people, quality, and value, mean everything.  Your hard work will be rewarded with a competitive salary and a personally tailored benefits package.


What you need to bring to us

Your intellect, willingness to learn, ability to build relationships, put yourself in others’ shoes, while always making a positive impact with our clients and each other.

The skills, insights and connections you develop at PwC are career defining wherever your career may take you. It’s the opportunity of a lifetime. Take it.



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