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Technology Resilience Manager

London (Greater)
Closing date
29 Jan 2023

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Salary band
Contract type
Full Time
Where will they be working?
Hybrid - mostly office
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Job Details

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.

About the Team

The Enterprise Infrastructure capability helps clients understand and manage their technical and IT operational risk effectively, improving business outcomes and for some sectors, meeting their regulatory obligations.

The EI capability has a dedicated digital resilience team who support our clients through following types of engagements:


  • Digital resilience capability assessment- review and benchmark client’s IT service management processes, architectural management approach, service development method and technologies that contribute to their IT Resilience capability.
  • End to end IT service risk maps –we conduct technical deep dives to develop risk maps that illustrate where and why Digital resilience risks are concentrated in the IT estate.
  • Post incident review – we can help clients understand why a major incident happened, how the risks within the control and technical environment contributed, and how to prevent it in the future

Plan and build

  • Digital resilience roadmap – develop a comprehensive Digital resilience road map, combining the process, governance, technology, and people elements to help clients address their gaps in a focused, pragmatic, and sustainable journey.
  • Digital resilience capability support – we support clients with the delivery of their Digital resilience roadmap, including end-to-end Disaster recovery and IT service management, drawing on our experience of successful implementations.


  • Ongoing assurance – we assure clients’ Digital resilience programme, helping them maintain its capability.
  • Technical testing - we help clients test their resilience capability, including full ITDR testing, technical resilience testing, and process testing.

The role

The essentials

As a member of the Digital Resilience team, you will:

  • Win, lead and deliver smaller engagements across the different types we perform
  • Support bids for larger engagements and contribute to their delivery
  • Contribute to our external thought leadership  
  • Assist in the development of our working methods, which could include development of new techniques, adoption of tools etc.
  • Support the development of junior grades within EI and wider TDA
  • Ensure that your technical skills and market sector understanding is maintained so it is current and credible

Preferred Skills

  • Broad understanding of IT infrastructure from both a cloud and on prem perspective
  • IT service architecture experience and understanding
  • IT service management understanding
  • ITDR programme build, operation and testing experience
  • Strong delivery experience and track record
  • Strong verbal and written communication skills
  • (Desirable) Experience in the above in both advisory and operational roles
  • (Desirable) Operational resilience/Business Continuity
  • (Desirable) Understanding of the Financial services regulations for Operational resilience

Risk is all around us and in our complex world, is changing all the time. Our teams bring people from diverse backgrounds together, using their skills and cutting-edge technology, to help solve complex problems. We are pioneers in a world of changing risk and our market leading services build resilient organisations. Join us and together, we can support our clients to rethink risk.

Not the role for you?
Did you know PwC offers flexible career arrangements and contract work? Learn more.

The skills we look for
The PwC Professional is our global framework for defining and encouraging leadership at all levels. Learn more.

The Deal
‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. Learn more.

Our commitment to you
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.

Application support
If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.


Our values define how we do things. And our purpose is why we exist - now more than ever - to build trust in society and solve important problems for our clients and our communities. In a world we no longer recognise, we need to rely on the strength and agility of our people to help us to navigate these uncertain times.

We're committed to ensuring that care and our people's wellbeing remains central to our culture. While we may not know what’s ahead, we can do all we can to help shape the future. As we continue to navigate this unprecedented time, it’s important that we support our people, to help them take care of themselves and to ensure the right support is available when it’s needed.

For now, we ask you to join our talent network and stay in touch with what’s happening in real time, including new possibilities as they arise. Visit our website for more information on how we’re responding to this pandemic and what changes we’re making to our recruitment process. 

Stay safe and stay connected in this rapidly changing world.


Opportunities are at the heart of a career with us.   Opportunities for you to sharpen your skills, collaborate with experts, build lasting relationships and make an impact in a place where people, quality and value mean everything.

Our offer to you...

·         Be part of the world’s leading professional services network and enjoy the benefits that come with that.

·         Meet and collaborate with highly talented people from diverse backgrounds, developing new ways of thinking, creating value for you, for PwC and for our clients.

·         Work in a challenging and stimulating environment where you’ll be inspired to reach your full potential.

·         Identify and develop your skills, build on your existing strengths and discover new ones you didn’t know you had. Watch your expertise and influence grow with us.


The PwC deal

No matter which area of the business you choose to join, all offer the same deal.  The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life.  All whilst making an impact in a place where people, quality, and value, mean everything.  Your hard work will be rewarded with a competitive salary and a personally tailored benefits package.


What you need to bring to us

Your intellect, willingness to learn, ability to build relationships, put yourself in others’ shoes, while always making a positive impact with our clients and each other.

The skills, insights and connections you develop at PwC are career defining wherever your career may take you. It’s the opportunity of a lifetime. Take it.



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