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Learning Experience Design Manager
The Learning Design and Digital Production team are a group of learning specialists within Global Assurance Quality - Learning & Education (GAQ - L&E). As a global team, we create Audit training materials across a range of modalities including, virtual and face to face classroom, eLearns, learning games, videos and microlearning. We then make these materials available to territory Learning & Development (L&D) teams to implement locally.
We are looking for an experienced Learning Experience Designer to join the GAQ-L&E team. The role is based in London, reporting to the GAQ-L&E Learning Design and Technology Lead.
The successful candidate will have a strong understanding of adult learning theory, best practice instructional design methods and learning development processes. They will have experience of working on interactive / innovative elearning solutions, from initial ideas generation through to launch, including facilitating design meetings, creating and revising design materials, and advising on development tools - working closely with Subject Matter Champions (SMCs) and developers etc throughout the cycle.
They will also be able to effectively communicate ideas visually and use basic graphic packages (e.g. MS Visio, PowerPoint) to create mock-ups and simple images etc. Experience of working on other digital / non digital learning modalities will also be an advantage, though not a requirement.
Provide expert design consultation on individual blended learning modules, using adult learning principles and instructional design best practice
Facilitate the design meetings and follow-up activities to translate needs into innovative high level module design
Advise on the best approach to deliver on the high level design considering established processes and where these may need to be flexed to best achieve needs while managing risk.
Perform review and provide consultation throughout the lifecycle of the project, including – including reviewing scripts and online solutions to ensure fit for purpose use of interactivity, media and interface design.
Develop mock-ups and proof of concepts
Advise on the use of learning technology (tools & infrastructure) possibilities and limitations working closely with learning technology specialists
Advise on assessment and evaluation possibilities and considerations, making appropriate recommendations
Communicate regularly with the Learning Design and Digital Production Lead to provide oversight on assigned projects, coaching needs and opportunities for process improvement etc
Prioritise work, in conjunction with other relevant parties, to meet agreed requirements in a cost effective manner.
Project manage non-complex projects with a high degree of custom design to support efficiency.
Skills and experience
A growth mindset - ability to adapt and embrace challenges as opportunities for growth
A strong understanding of the end to end design and development process
An understanding of, and a passion for, Adult Learning
An understanding of industry standard development tools (e.g. Articulate 360 (Storyline, Rise, Review etc), Vyond, Gomo or similar tools)
Customer focussed at all times – understanding their needs and keeping them in mind when taking actions or making decisions
The ability to build and strengthen long-term relationships
Goal orientated – maintaining focus on agreed objectives and deliverables
Analytical thinking skills – effective identification of issues and the application of sound conclusions resulting in the right solution, at the right time, at the right cost
Proactive follow-up and monitoring – checking progress against targets, reporting as necessary and taking action to resolve exceptions
Be a team player, with the ability to help the team out with whatever is required
Strong communication skills, including using active listening skills to understand others ideas, confidently providing their viewpoints and perspective, and using effective questioning techniques to navigate ambiguity
Not the role for you?
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The skills we look for
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