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GAQ-L&E Learning Experience Design Manager

London (Central)
Closing date
25 Dec 2022

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Salary band
Contract type
Full Time
Where will they be working?
Hybrid - mostly office
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Job Details

Quality is at the heart of what we do. Combining passionate people with leading technology, we work together to build trust in society. We put the team first and solve important problems by challenging the organisations we audit and being open to challenge ourselves. We take pride in our work and the profession, recognising audit as a deep specialism.

Hear from our UK Head of Audit about the evolution of the Audit and what opportunities PwC could have for you.

It's a really exciting time to be joining us. We’re growing our teams across all areas of our Audit practice and investing a huge amount in our people, their skills and the technology available, as we continue to radically modernise our business and the way we serve our clients.

Learn more about The Future of Audit. 

Learning Experience Design Manager

The team;

The Learning Design and Digital Production team are a group of learning specialists within Global Assurance Quality - Learning & Education (GAQ - L&E). As a global team, we create Audit training materials across a range of modalities including, virtual and face to face classroom, eLearns, learning games, videos and microlearning. We then make these materials available to territory Learning & Development (L&D) teams to implement locally.


About you;

We are looking for an experienced Learning Experience Designer to join the GAQ-L&E team. The role is based in London, reporting to the GAQ-L&E Learning Design and Technology Lead.

The successful candidate will have a strong understanding of adult learning theory, best practice instructional design methods and learning development processes. They will have experience of working on interactive / innovative elearning solutions, from initial ideas generation through to launch, including facilitating design meetings, creating and revising design materials, and advising on development tools - working closely with Subject Matter Champions (SMCs) and developers etc throughout the cycle. 

They will also be able to effectively communicate ideas visually and use basic graphic packages (e.g. MS Visio, PowerPoint) to create mock-ups and simple images etc. Experience of working on other digital / non digital learning modalities will also be an advantage, though not a requirement.

Role Requirements; 

  • Provide expert design consultation on individual blended learning modules, using adult learning principles and instructional design best practice

  • Facilitate the design meetings and follow-up activities to translate needs into innovative high level module design

  • Advise on the best approach to deliver on the high level design considering established processes and where these may need to be flexed to best achieve needs while managing risk.

  • Perform review and provide consultation throughout the lifecycle of the project, including  – including reviewing scripts and online solutions to ensure fit for purpose use of interactivity, media and interface design.

  • Develop mock-ups and proof of concepts

  • Advise on the use of learning technology (tools & infrastructure) possibilities and limitations working closely with learning technology specialists

  • Advise on assessment and evaluation possibilities and considerations, making appropriate recommendations

  • Develop and maintain best practice guidance on adult learning theory and learning experience design for use across the GAQ-L&E team.

  • Create, identify and respond to opportunities to provide consultancy and coaching within GAQ - L&E

  • Share knowledge with the wider GAQ -L&E team and the Global PwC Learning & Development community.

  • Communicate regularly with the Learning Design and Digital Production Lead to provide oversight on assigned projects, coaching needs and opportunities for process improvement etc

  • Prioritise work, in conjunction with other relevant parties, to meet agreed requirements in a cost effective manner.

  • Project manage non-complex projects with a high degree of custom design to support efficiency.


Skills and experience

  • A growth mindset - ability to adapt and embrace challenges as opportunities for growth

  • A strong understanding of the end to end design and development process

  • An understanding of, and a passion for, Adult Learning

  • An understanding of industry standard development tools (e.g. Articulate 360 (Storyline, Rise, Review etc), Vyond, Gomo or similar tools)

  • Customer focussed at all times – understanding their needs and keeping them in mind when taking actions or making decisions

  • The ability to build and strengthen long-term relationships

  • Goal orientated – maintaining focus on agreed objectives and deliverables

  • Analytical thinking skills – effective identification of issues and the application of sound conclusions resulting in the right solution, at the right time, at the right cost

  • Proactive follow-up and monitoring – checking progress against targets, reporting as necessary and taking action to resolve exceptions

  • Be a team player, with the ability to help the team out with whatever is required

  • Strong communication skills, including using active listening skills to understand others ideas, confidently providing their viewpoints and perspective, and using effective questioning techniques to navigate ambiguity


Not the role for you?
Did you know PwC offers flexible career arrangements and contract work? Learn more.

The skills we look for
The PwC Professional is our global framework for defining and encouraging leadership at all levels. Learn more.

The Deal
‘The Deal’, our firmwide Employee Value Proposition’ empowers our people to be the best they can be. Learn more.

Our commitment to you
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.

Application support
If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.


Our values define how we do things. And our purpose is why we exist - now more than ever - to build trust in society and solve important problems for our clients and our communities. In a world we no longer recognise, we need to rely on the strength and agility of our people to help us to navigate these uncertain times.

We're committed to ensuring that care and our people's wellbeing remains central to our culture. While we may not know what’s ahead, we can do all we can to help shape the future. As we continue to navigate this unprecedented time, it’s important that we support our people, to help them take care of themselves and to ensure the right support is available when it’s needed.

For now, we ask you to join our talent network and stay in touch with what’s happening in real time, including new possibilities as they arise. Visit our website for more information on how we’re responding to this pandemic and what changes we’re making to our recruitment process. 

Stay safe and stay connected in this rapidly changing world.


Opportunities are at the heart of a career with us.   Opportunities for you to sharpen your skills, collaborate with experts, build lasting relationships and make an impact in a place where people, quality and value mean everything.

Our offer to you...

·         Be part of the world’s leading professional services network and enjoy the benefits that come with that.

·         Meet and collaborate with highly talented people from diverse backgrounds, developing new ways of thinking, creating value for you, for PwC and for our clients.

·         Work in a challenging and stimulating environment where you’ll be inspired to reach your full potential.

·         Identify and develop your skills, build on your existing strengths and discover new ones you didn’t know you had. Watch your expertise and influence grow with us.


The PwC deal

No matter which area of the business you choose to join, all offer the same deal.  The opportunity to grow as an individual, to meet new people, and build lasting relationships that will stay with you for life.  All whilst making an impact in a place where people, quality, and value, mean everything.  Your hard work will be rewarded with a competitive salary and a personally tailored benefits package.


What you need to bring to us

Your intellect, willingness to learn, ability to build relationships, put yourself in others’ shoes, while always making a positive impact with our clients and each other.

The skills, insights and connections you develop at PwC are career defining wherever your career may take you. It’s the opportunity of a lifetime. Take it.



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