Business Support Leader Manager

10 Aug 2022
07 Sep 2022
Where will they be working?
Hybrid - mostly office
Salary band
Full Time


We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

The BSL team supports both the Market Leader (ML), Chief Operating Officer (COO), Markets and Services Leader (MSL) and the People Partner (PP) in managing the business and connects all the internal support functions to ensure the delivery of business goals. The BSL SM acts as the operations lead and is critical to the efficient day to day running of the business working with the leadership team to drive a long term agenda of sustainable, profitable growth. They are the first point of contact for the Market Leadership team and the sub team leaders.

The role of BSL SM and BSL Manager is to:

  • Provide support to the Market Leader (ML) and wider leadership team to help to manage the business effectively;

  • Work with the local operational support teams to ensure everybody follows a consistent agenda, take responsibility to resolve issues and monitor progress on agreed actions.  

  • Provide a key operational link between the Market operations team working closely with the BSL SM – supporting several operational needs. 

  • Identify key areas for optimization in business operations and drive operational excellence 

  • Act as a trusted advisor and keep an ear close to the ground to identify issues and opportunities, find solutions to resolve/take advantage of these, or flag up any interventions required. Be a robust communication channel between the team and the MSL and PP. 

  • The BSL Manager role in both Central and Southern Regions will include activities to support the Senior Manager BSL, COO, Markets & Services Leader and People Partner. Activities include-:

Advise on and monitor headcount, including:

  • Analysis of monthly headcount position

  • Monitor and liaise with Resourcing on utilisation, headcount movement and headcount stats

  • Review recruitment, contractor and promotion business cases and making appropriate recommendations on whether the COO should approve

  • Review expected pipeline against future headcount/capacity

  • Close liaison with the Experienced Hire recruitment team and support hiring managers through experienced hire recruitment

  • Work with the Global Mobility team to help with outbound international secondee applications and repatriation and reintegration of returning secondees

  • Monitor contractors, ensure they are fully chargeable, review any extensions making sure business rationale is robust before recommending MSL approval includes liaising with resourcing/finance and risk

  • Review any FTE increases, work with Resourcing to ensure business rationale is well articulated.

Provide Executive Support to the leadership team in the day to day running of the Market Team. e.g.

  • Support the Leadership team and Senior Manager BSL – to plan, prepare and run all team, partner and other meetings, e.g. drive the agendas, independently think through key messages, prepare presentations and related communications to staff;

  • Monitor progress on all actions coming out of the above meetings, or other interactions within or outside the team;

  • Dissemination of central communications.

Management of cyclical operations agenda – examples include

  • Monitor exam results and attend meetings with HC and the PQ team to present the business case in the event of any exam fails

  • Ensure we have current champions for all ad hoc roles (eg digital accelerators, Wellbeing, Social mobility, Business Strategy Ambassadors, People Council, Colour Brave, Google, Salesforce, AO Docs etc)

  • Monitor and chase compliance completion and training course uptake 

Ad hoc project support or management  – examples of this may include 

  • Monitor client feedback volumes and assist with analysing and responding to client feedback themes

  • Helping Resourcing to facilitate the identification and moves of people to undertake specific roles 

  • Drive the use of salesforce and help with ad hoc reporting

  • Review GEMS reporting to improve recognition behaviours within teams.

  • Coordinate any return to office planning or office moves

  • Support transformation projects within the skills groups

Key Skills

  • Relationship skills – comfortable to build relationships with diverse stakeholders

  • Strong communication and influencing skills 

  • Commercial acumen to use data to make good business decisions

  • Pragmatic and objective approach to problem-solving, comfortable with ambiguity

  • Stakeholder management, including conflict resolution

  • Project management, organisation and decision making skills 

  • Strategic thinking and change management – able to challenge the status quo

  • Display a positive ‘can do’ attitude, able to multitask and turn ideas into deliverables

  • Enjoy a varied portfolio of responsibilities and working as part of a team

Not the role for you?
Did you know PwC offers flexible career arrangements and contract work? Learn more.

The skills we look for
The PwC Professional is our global framework for defining and encouraging leadership at all levels. Learn more.

The Deal
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Our commitment to you
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PwC. Learn more.

Application support
If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.

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