Business Change Lead

Risk isn’t going to disappear and the complex, ever changing environment makes it much harder to predict where new challenges will come from. But it represents an opportunity for businesses to transform and innovate, and discover hidden value. From the boardroom to back office, we work to protect and strengthen every aspect of business; from people to performance, systems to strategy. Through our invaluable insights and independent assurance we help discover and unlock real value.There is a huge amount of business change caused by disruption, including technology, regulation, or a factor in the broader environment such as Brexit and that gives rise to risk and uncertainty. Helping our clients identify and address those risks to give them and their stakeholders confidence in their business is the purpose of our new Risk Assurance Line of Service. As a business, we have been providing services related to risk within our wider Assurance practice. On 1 July 2020, we established this new Line of Service to better use the scale and breadth of our practice including many of the firm’s experts in areas such as technology, regulation, cyber security, listings, actuarial, accounting, controls and internal audit.

About Enterprises and Enterprise Business Applications 

The Enterprises business unit will be leading the drive for growth and innovation across Risk, and enabling areas identified from within our business to have the space and breadth to rapidly scale. The purpose of our new BU is to incubate and scale some of our propositions and services to accelerate and supercharge their growth, as well as providing us with a place to develop some of our new solutions for the future.

We are currently made up of 3 key areas, PwC Sustainability, Enterprises Business Applications and Marketing & Media.

Our Enterprises Business Applications (EBA) is a rapidly growing team offering a range of high value services for organisations going through business and technology change. The team specialises in helping mid-sized, UK based organisations navigate complex and challenging Transformation programmes that are principally based on Microsoft Technology solutions. Our Microsoft team excels in de-risking these complex programmes and helping our clients to achieve their desired programme outcomes.

• Rapidly expanding team

• Focus on a growing market

• Strength in delivery capability coupled with MS technology experience

• Growth plan to move from 40-220 FTE over 4 years

• Business integrator and client-side advisor focus

The Role 

As a Business Change Lead, you will work with clients and partners to ensure tech enabled transformation programmes are delivered successfully. This will involve:

• Designing and implementing the change management and communication approaches for complex transformation programmes.

• Delivering key business change artefacts, including change impact assessments, communications, training, and stakeholder mapping.

• Determining and articulating how the implementation will affect teams, e.g. process changes and digital upskilling.

• Identifying stakeholder groups and tailoring engagement activities to their needs. 

• Managing relationships with key business stakeholders.

• Managing the business change and training teams across engagements.

• Leading and developing change analysts to deliver change deliverables

• Highlighting business readiness issues, e.g. resourcing, priority conflicts, busy periods.

• Working closely with the client’s communication lead to develop and align the programme communications approach.

• Driving and measuring benefits to support programme benefits realisation initiatives.

Person specification

• Significant experience in designing business change approach and leading delivery of business change part complex transformation programmes

• Proven track record in successful execution of business change, training and communications.

• Practical experience of change management frameworks in the context of transformation programmes.

• Experience of stakeholder management, with the ability to articulate key messages to all levels of the organisation (both positive and difficult messages).

• Confident communicator with an understanding of how to influence different stakeholder groups.

• Ability to work in a logical and structured way in response to ambiguity.

• Ability to develop creative and engaging materials that bring business change messages to life.

• Experienced in team management and coaching of junior team members

• Experience of delivering business change and training supported by Microsoft Dynamics 365 solutions would be advantageous.

Risk
We’re a leading provider of trust in the digital world - in the eyes of our people, our clients and our stakeholders. Today's business environment is different. More complex. More connected. Companies not only face new and unknown risks, but also new and untapped opportunities. Our team is at the forefront of this change, join us to be a part of transforming how risk is perceived and capitalised on.

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Application support
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