Client Account Executive Team Leader - FS BRC - Risk

The CAE Team Leader (TL) reports directly to the CAE Manager (CAM) and will be responsible for the day to day management of a team of CAEs who provide support on our client engagements. In addition to the TL responsibilities, 50% of time will be chargeable to client work.

Career Coach
Act as Career Coach for CAEs including setting objectives, coaching and performance management

Team Management
Weekly review of timesheet completion & quality 
Ensure that CAEs are fully up to date with all relevant policies and procedures
Identify, encourage and recognise examples of good team working 
Providing timely written and verbal feedback
Work with CAM to support BU initiatives & priorities
management of the allocation of CAE portfolios 
Offer support and guidance to CAEs regarding their workload with a focus on delivery and quality
Management and approval of Annual Leave/planned and unplanned absences
Approving and monitoring ‘Work From Home’ and overtime requests 
Keeping CAM informed of potential issues and risks to the Firm 

Stakeholder Management & Team Building
Promote CAE role
Meetings with key stakeholders to discuss quality of service offered. Establish self as the first point of contact when issues arise

Finance & Transformation
Monitoring of trackers to ensure completion and quality meets national & local requirements 
Creation and review of MI dashboards and reports 
Periodic shadowing of CAEs at monthly Partner/Manager meetings to ensure quality and consistency 

Training & /Development
Working with the CAM to review and update training materials to meet the needs of the team
Assisting CAMs to host xLoS training sessions
Ownership for organising CAE Development Team Meetings (DTMs).

Recruitment / Onboarding
Supporting the CAMs with the recruitment process
Ensuring new joiners are allocated a buddy and supporting them through initial training 
 

Common behaviours and essential skills

We are looking for an individual who will bring a great work ethic, an enthusiasm to lead and demonstrate a proactive and solution focused approach. The successful candidate will also be agile, flexible, have a positive approach to leading and motivating the CAE team through change. This role has a people management element which requires the successful candidate to role model appropriate behaviours as well as demonstrate the confidence to deliver difficult messages with sensitivity. The ideal candidate will also have the ability to work as part of a team, sharing knowledge and communicating effectively at all levels as an active member of the CAE Wider Leadership Team.
 
Additional Information
This is a full-time role and expected to be office based. The successful candidate must be willing to travel to other offices as required, on occasion this may include an overnight stay.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical & digital, business acumen, global & Inclusive and relationships.  Learn more here www.pwc.com/uk/careers/experienced/apply

Diversity

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. 
Learn more here www.pwc.com/uk/diversity

Risk
We’re a leading provider of trust in the digital world - in the eyes of our people, our clients and our stakeholders. Today's business environment is different. More complex. More connected. Companies not only face new and unknown risks, but also new and untapped opportunities. Our team is at the forefront of this change, join us to be a part of transforming how risk is perceived and capitalised on.

Not the role for you?
Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here: www.pwc.com/uk/careers/experienced/apply

The Deal
We want all of our people to feel empowered to be the best that they can be, which is why we have ‘The Deal’.

Find out more about our firmwide Employee Value Proposition: https://www.pwc.co.uk/careers/about-us/the-new-deal.html

Diversity
Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

www.pwc.com/uk/diversity