Collections Manager

COLLECTIONS MANAGER (MUST BE CICM Qualified) Warrington, up to £70,000

Your new company

Based in Warrington, Your new organisation takes great pride in providing the best service to customers at the lowest sustainable cost and in a responsible manner. The organisation also supports local communities through partnerships and employee contribution as well as employees by investment in learning and development. An excellent benefits package is provided including bonus, excellent pension scheme, generous holiday allowance, healthcare and an on-site gym.

Your new role

Reporting to the Head of Income, you will expertly lead the management and operation of the Collections teams.

Responsible for up to 100 staff, you will deliver against a cash collection target of over £1.1bn and develop the Collections team through the a CICM accreditation scheme which will support an annual intake of learners through the CICM Certificate in Debt Collection and CICM Diploma in Credit Management.

Your energy will drive a customer centric culture that delivers an effective, productive and efficient service that surpasses customer expectations and business targets, enabling fair outcomes for the customer and protection of the interests of the organisation. Your excellent people development skills will help create a high performing team through establishing team identity, purpose, ambition, and aligned objectives which contribute to wider company goals. You will get the opportunity to bring your external expertise and implement & improve new processes to achieve maximum cash collection.


What you'll need to succeed


CICM qualified, you will have a proven track record of leading, developing and delivering cash collection performance improvements.

Experience of working in a contact centre and operational environment with responsibility for leading large numbers of people will enable you to thrive in this role, providing high levels of customer service, quality and operational effectiveness. You will also have strong financial awareness with understanding of income, cash profiling and bad debt provisions and a track record of managing vulnerable customer schemes.

This is a great career opportunity for an expert credit professional with excellent communication skills to motivate and influence people at all levels, leading from the front to successfully exceed business targets and objectives.

What you'll get in return

This is an exciting newly created career role with a fantastic employer that puts learning and development and continuous improvement at the heart of the organisation.

A leading benefits package is on offer including a bonus scheme of up to 20% generous holiday of 26 days annual leaving that rises with service by one day per year of service up to 30 days; excellent pensions scheme where the employer will double your individual contribution so if you put in 7% they will put in 14% so 21% into your pension (example); private healthcare for management level; on-site gym, free parking, flexibility to work 1 day per week from home and much more.

What you need to do now

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