Support Services Manager

Job Title: Support Services Manager
Location: Edinburgh, Glasgow, Leeds, London, Manchester
Reference: 36786BR
Contact Name: PwCRecruiting Team
Contact Email:
Job Published: June 11, 2019 19:07

Job Description

Job Description

The role of the Business Transformation Services (BTS) team is to help enable the realisation of benefits from investments in technology and transformation programmes by providing support to technology development teams and territories around the globe.

The BTS Support Services manager will work side-by-side with the Team Leader to support Halo, and its related processes. In addition the BTS Support Service manager will help in driving continuous improvement of ‘business as usual’ activities relating to the use of Halo at a global level.

The successful candidate will report to the team leader and will:

  • Own and manage global Halo business-as-usual activities and other BTS projects, including review and monitoring

  • Help drive product and process improvements

  • Support various product business continuity activities

  • Assist the team lead in the identification of key risks, actions, issues and decisions, track and report these

  • Oversee the junior team members, including providing coaching and guidance, performing review of their work and ensuring they are utilised effectively

  • Assist the team lead in setting up support structure for the new products

  • Work closely with regional teams across the word to deliver key messages

  • Support the team lead with reporting to AT global leadership, including report preparation and KPIs monitoring

As part of this role, the successful candidate will:

  • be at the forefront of transformational changes;

  • gain an in-depth understanding of existing Halo processes and the opportunity to improve them;

  • have a significant impact on end users, multi-territory SDCs and territory CoEs;

  • significantly expand their network to include contacts in various territories across the globe;

  • improve their team, time, project management and reporting skills


Successful candidates will have:

  • Team and project management experience (ideally from an audit background);

  • Experience of using AT tools, such as Aura, Halo, Connect and Connect Audit Manager;

  • Excellent Excel & Google Doc, Sheets, Slides skills;

  • Experience of using ServiceNow;

  • The ability to both work with more senior stakeholders;

  • Excellent written and oral communication skills;

  • Self starter skills and the ability to work under own initiative;

  • Strong customer service skills, and ideally prior experience of client facing roles;

This role offers the potential for flexible working, or working from your home. Some travel will be required.

If you would like to discuss or apply for this role, please contact Alexandra Marienko.


Assurance is a dynamic place to be right now, and the variety of opportunities on offer is unprecedented. It’s work that really does matter. It matters for businesses, governments and society at large. Our team provides confidence on the most complex decisions companies have to take and this provides a wealth of opportunities to everyone who joins us and works with us.

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