Banking Retail Conduct Manager

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  • Sector:

    Accountant Practice

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  • Published:

    15 days ago

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Quality is at the heart of what we do. Combining passionate people with leading technology, we work together to build trust in society. We put the team first and solve important problems by challenging the organisations we audit and being open to challenge ourselves. We take pride in our work and the profession, recognising audit as a deep specialism.

Hear from our UK Head of Audit about the evolution of the Audit and what opportunities PwC could have for you.


It's a really exciting time to be joining us. We’re growing our teams across all areas of our Audit practice and investing a huge amount in our people, their skills and the technology available, as we continue to radically modernise our business and the way we serve our clients.

Learn more about The Future of Audit. 

A career within Regulatory Risk and Compliance services, will provide you with the opportunity to help companies rethink their approach to risk and create a sustainable risk advantage. We’re a part of a unique client proposition, assisting our clients develop proper internal controls by leveraging analytics and technology solutions to underpin efficient execution of governance, to optimise their risk and compliance policies and processes, and improve business performance.


Who we are looking for

We are currently looking for a Manager to join our Financial Services Regulatory Insights (FSRI) team. The role is to support our banking clients in navigating regulatory change, with a focus on Retail Conduct regulation.   

The role will provide you with the chance to develop, gain new skills and experiences and to work with a range of clients across the retail banking sector.  It offers a unique mix of client work, market profile activities, regulatory engagement and proposition incubation and would be suitable for individuals from a range of backgrounds and experiences.


Who we are

Joining FSRI

FSRI is an open and supportive team and acts as the ‘engine room’ of PwC’s FS risk and regulatory practice, supporting clients and clients facing teams on a range of risk and regulatory topics.

We track new developments that will affect our clients, and engage with a wide range of stakeholders including regulators in the UK, EU and supranationally.  We focus on emerging trends in risk and regulation, seeking to develop early points of view and thought leadership. We take a forward-looking view of new risk and regulatory issues, develop a deep understanding of the potential implications and use these insights to engage with clients and our client teams.  

Through these activities we develop the relationships, knowledge and skills to help clients with the important challenges they face.  We work with a broad range of teams to support our clients, bringing an understanding of clients’ business and operational models, as well as the wider issues affecting their businesses and the industry.

Our team includes individuals who cover asset and wealth management, banking and capital markets and insurance and who come from a wide range of backgrounds including people from industry, auditors, lawyers, economists, industry bodies and policy makers and regulators.

Who we are looking for

With the current pace of innovation such as cryptoassets, the impact of COVID and Brexit, climate change and the wider ESG agenda, we are entering a period of significant regulatory change.  We are looking for ambitious, enthusiastic and agile individuals , who are looking to enhance their regulatory knowledge to be at the forefront of this change. Ensuring the team is diverse in all ways is incredibly important and we welcome applicants from a range of backgrounds and experiences.  

The FSRI team has a key role to play in ensuring that PwC is known in the market as the best in class risk and regulatory practice, in interacting with players in the UK, EU and global financial services industry and in supporting the services we offer to our clients.



  • Supporting clients and client delivery teams in understanding the impact of retail conduct regulatory developments and supervisory expectations for firms.  A knowledge of/interest in, cryptoassets would be an advantage.

  • Occasionally acting as subject matter expert on engagements

  • Undertaking horizon scanning activities and identifying potential new opportunities for the firm

  • Contributing to the work of FSRI focusing on new regulatory developments, wider themes and regulators’ policymaking, supervisory and enforcement activities

  • Producing written analysis and information including thought leadership, client publications and blogs. 

  • Conducting research, training, speaking at client events, responding to consultation papers from relevant regulatory bodies etc.

  • Providing input to the debate on development and application of policy, participating in developing Thought Leadership

  • Engaging with regulators and policy makers on areas of expertise, and supporting the activity of FSRI’s wider regulatory relations team.


Skills required

The ideal candidate would be self-starting, motivated and collaborative. The ability to understand and communicate clearly the impact of retail banking conduct regulation and the regulators’ approach to conduct supervision is a key skill. The candidate should be able to identify how risk and regulatory challenges will impact clients, as well as show an awareness of the wider issues affecting this sector.  

The following skills are required for this role:

Essential skills:

  • Excellent interpersonal, delivery and communication skills including using social media and other technology

  • Ability to prioritise tasks and meet deadlines

  • Ability to make new contacts, build strong relationships with clients and regulators, listen to and understand client needs 

  • An understanding of retail conduct regulation and the regulators’ supervisory approach and the ability to develop this into an area of significant expertise

  • Knowledge of the banking sector, including the business and operational models of clients in this sector  

  • Knowledge of the UK's regulatory and supervisory structure, the regulatory development process for financial services and the current EU regulatory agenda.

  • Desire and ability to interpret the implications of regulatory changes and identify new opportunities to assist clients, taking into account wider issues such as changes in business models and technology.  




The location

Find out more about our PwC office locations.

The skills we look for

Our people are curious and put quality first and foremost. They are inclusive and invest in themselves and their teams. They adapt to new challenges with flexibility, agility and intelligence. They speak up, role modelling constructive challenge whilst also being open to challenge themselves. They take pride in their profession, their work and their passion to deliver to the highest quality.


Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.